Help Center

Find clear answers for selling digital goods, managing orders, getting paid, and growing a durable independent business.

Questions & answers

Ask plainly.
We’re listening.

Good questions deserve useful answers. Here are the details creators ask for most when deciding whether Citrine Cart fits their work.

01

Do I need a card to open an account?

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No. You can try Citrine Cart and publish a test product without entering payment details. Choose a paid plan only when you are ready to take live orders.
02

Can I cancel whenever I need to?

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Yes. Your workspace remains active through the current billing period, and your export tools stay available until the final day.
03

What kinds of products can I sell?

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Sell downloads, software licenses, memberships, courses, and other digital work. Each product can have its own price, files, access rules, and checkout page.
04

When do payouts arrive?

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Payouts are released twice each month after the standard review period. You can follow every order, fee, refund, and expected transfer from the balance page.
05

Who handles sales tax?

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Citrine Cart acts as merchant of record for eligible sales. We calculate, collect, and remit applicable sales taxes so your records stay much simpler. Read the tax guide →
06

Can customers buy from other countries?

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They can. Checkout supports major cards and localized prices across a broad set of regions, subject to payment-network availability.
07

Can I use my existing website?

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Yes. Link to a hosted checkout, embed a buy button, or use our API to make the purchase flow feel native to your site.
08

How do subscriptions work?

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Charge weekly, monthly, annually, or on a custom interval. Customers can update payment details and view invoices from their own portal.
09

Can I email my customers?

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Every buyer can opt into product updates. Send focused messages, segment subscribers by product, and export your list whenever needed. Explore customer mail →
10

Can I bring my own email service?

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Connect your preferred provider through a built-in integration or securely pass customer events to it with webhooks.
11

Is there an API for custom storefronts?

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Yes. Our documented API covers products, licenses, orders, subscriptions, discounts, and webhooks.
12

How are platform fees calculated?

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Fees combine a percentage with a small fixed amount per successful order. The exact amount appears before you select a plan.

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