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Finding care
View all articles →Plans and payments
- How do I change my household plan?
- How do I pause a paid membership?
- What is Hearthside’s refund policy?
Technical support
- How do I troubleshoot the Hearthside app?
- What if I forgot my password?
- Where can I check current service issues?
Trust and safety
- How are care professionals screened?
- How do I request a background review?
- How do I report a safety concern?
Account and profile
- How do I update personal details?
- How do I change household privacy settings?
- Why is a profile photo under review?